Marketing
Definition and Scope of Marketing30Marketing Environment23Consumer Behavior22Marketing Segmentation, Targeting, and Positioning24Product Development and Management28Pricing Strategies25Distribution Channels26Promotion and Communication25Market Research Methods28Data Analysis and Interpretation22Marketing Metrics and Measurement26Social Media Marketing28Search Engine Optimization (SEO)23Email Marketing22E-commerce and Online Marketing22Ethical Considerations in Marketing27Sustainability and Marketing26
Accounting
Definition and Scope of Accounting26Accounting Principles and Concepts26Accounting Equation and Financial Statements23Journal Entries22Posting to Ledgers24Trial Balance24Adjusting Entries28Adjusted Trial Balance24Financial Statement Preparation23Closing Entries29Post-Closing Trial Balance28Depreciation and Amortization25Inventory Valuation26Long-Term Liabilities25
Business Law
Nature and Sources of Business Law23Ethics and Corporate Social Responsibility28The Australian Legal System22Formation of Contracts24Terms of Contracts26Performance and Breach of Contracts25Negligence24Other Torts26Vicarious Liability24Sole Traders and Partnerships23Companies26Other Business Structures29Real Property22Personal Property24Security Interests24Consumer Protection Legislation26Sale of Goods24Credit and Consumer Finance25The Employment Relationship22Industrial Relations29Discrimination and Equal Opportunity24International Trade Law25Foreign Investment Law22Intellectual Property Law24
Information Technology
Network Types and Topologies25Network Security27Network Management29Windows Operating System22Linux Operating System28Operating System Virtualization23Database Concepts25SQL24Database Design29HTML and CSS23JavaScript23Web Development Frameworks30Cloud Computing Concepts23Cloud Platforms25Cloud Security25
Customer Service
Definition and Importance of Customer Service26Principles of Customer Service23Customer Service Channels24Building Customer Relationships24Customer Segmentation and Targeting24Customer Service Metrics25Effective Communication Skills28Problem-Solving and Conflict Resolution24Handling Difficult Customers25Ethical Principles in Customer Service26Legal Considerations in Customer Service24Customer Service Policies and Procedures25
Business Communication
Importance and Purpose of Business Communication24Communication Models and Theories29Barriers to Effective Communication23Ethics and Legal Considerations in Business Communication23Effective Speaking and Listening Skills29Types of Business Speeches23Effective Meeting Participation24Telephone and Video Conferencing Skills25Principles of Effective Writing28Types of Business Documents26Email Communication23Social Media Communication28Importance of Nonverbal Cues30Interpreting Nonverbal Messages26Using Nonverbal Cues Effectively29Cultural Differences in Communication30Strategies for Effective Intercultural Communication26Case Studies in Intercultural Communication22
Business Ethics
Definition and Importance of Business Ethics28Ethical Theories and Frameworks25Ethical Issues in Business29Ethical Decision-Making Models27Overcoming Barriers to Ethical Decision-Making28Ethical Leadership and Corporate Culture28Case Studies in Business Ethics27Ethical Marketing and Advertising28Ethics in Human Resource Management27Ethics and Artificial Intelligence24Ethics and Sustainability30Ethics and Globalization28
Work Experience
Purpose and Benefits of Work Experience26Types of Work Experience29Finding and Securing a Work Experience Placement28Workplace Expectations and Etiquette22Health and Safety in the Workplace25Time Management and Work Ethic27Applying Knowledge and Skills22Building Relationships and Networking30Reflecting on and Evaluating Progress25Evaluating and Reporting on Work Experience30Career Planning and Goal Setting27Maintaining Professional Connections28