Automotive Workshop Practice
Introduction to Automotive Workshop Practice25Automotive Tools and Equipment25Vehicle Inspection and Diagnosis26Engine Repair and Maintenance25Transmission and Driveline Repair22Suspension and Steering Repair29Brake System Repair24Electrical System Repair27Air Conditioning and Heating System Repair24Automotive Workshop Management24
Automotive Engine Management Systems
Overview of Automotive Engine Management Systems24Engine Control Strategies27Fuel Injection Systems27Ignition Systems22Engine Sensors22Engine Actuators27Sensor and Actuator Diagnostics25ECU Architecture and Operation29ECU Programming and Calibration23ECU Diagnostics and Troubleshooting22Variable Valve Timing Systems26Turbocharging and Supercharging Systems23Hybrid and Electric Vehicle Engine Management Systems25
Automotive Mechanical Systems
Engine Components and Operation26Valve Train Systems25Lubrication and Cooling Systems25Fuel Systems27Air Intake and Exhaust Systems25Emission Control Systems23Battery and Charging Systems22Starting and Ignition Systems23Lighting and Accessory Systems26Clutch and Transmission Systems27Driveshaft and Axle Systems26Suspension Systems23Hydraulic Brake Systems28Air Brake Systems22Anti-Lock Braking Systems29Steering Systems23Wheel Alignment23Tyre Systems25
Automotive Transmission and Driveline Systems
Purpose and function of transmission and driveline systems22Types of transmission systems24Driveline components and their functions23Construction and operation of manual transmissions28Clutch operation and types25Maintenance and troubleshooting of manual transmission systems25Types and operation of automatic transmissions30Hydraulic and electronic control systems24Maintenance and troubleshooting of automatic transmission systems28Types and construction of driveshafts23Differentials and their functions29Axles and their types26Diagnostic techniques for transmission and driveline systems22Repair and replacement procedures25Safety precautions and environmental considerations27
Occupational Health and Safety in Automotive
Overview of OHS legislation and regulations26Roles and responsibilities for OHS28Risk management in the automotive industry23Common hazards in the automotive industry28Risk assessment methods27Hierarchy of controls24Engineering controls28Administrative controls26Personal protective equipment (PPE)26Incident investigation procedures27Incident reporting requirements27Use of incident data for improvement24Emergency response plans27Emergency drills and exercises27Post-emergency recovery23
Business and Finance for Automotive
Understanding Financial Statements29Financial Analysis26Budgeting and Forecasting25Investment and Financing22Business Structures and Legal Compliance22Marketing and Sales24Operations Management26Human Resource Management29Automotive Market and Trends22Automotive Technology and Innovation22Automotive Business Models27Automotive Sustainability24
Customer Service for Automotive
Definition and Importance of Customer Service23Principles of Customer Service30Communication Skills for Customer Service31Understanding the Automotive Customer23Service Procedures and Protocols24Handling Customer Complaints and Concerns29Building Customer Loyalty31Customer Relationship Management (CRM) Systems28Social Media and Customer Service22Ethical Responsibilities in Customer Service27Legal Implications of Customer Service28Compliance with Industry Regulations30
Communication for Automotive
Effective Communication in the Automotive Industry26Active Listening and Questioning Techniques27Communication Barriers and Strategies to Overcome Them26Automotive Technical Terminology and Jargon23Writing Technical Reports and Documentation25Interpreting Technical Drawings and Diagrams22Building and Maintaining Customer Relationships23Handling Customer Inquiries and Complaints29Providing Technical Advice and Explanations24Effective Communication within Teams29Working with External Stakeholders25Using Technology for Communication27
Quality Assurance in Automotive
Definition and Importance of Quality Assurance28Quality Management Systems25Quality Control Techniques23Quality Planning27Continuous Improvement29Problem Solving and Corrective Action27Quality Measurement Techniques24Data Analysis and Interpretation23Quality Reporting and Communication31Quality Assurance in Vehicle Design and Development26Quality Assurance in Manufacturing and Assembly31Quality Assurance in Service and Maintenance26
Legal and Ethical Issues in Automotive
Overview of the Australian legal system22Ethical principles in the automotive industry25Occupational Health and Safety Act and Regulations29Safe work practices in the automotive industry31Australian Consumer Law30Ethical considerations in dealing with customers25Environmental Protection Act and Regulations23Sustainable practices in the automotive industry30Types of insurance relevant to the automotive industry27Legal responsibilities and liabilities in the automotive industry25