Business Management
Types of Businesses23Factors Affecting Business Environment28Globalisation and its Impact on Businesses26Importance of Business Planning28Elements of a Business Plan23Developing a Business Plan24Marketing Concepts and Principles29Marketing Research24Developing and Implementing Marketing Strategies23Production and Operations Systems24Inventory Management24Quality Management23Recruitment and Selection24Training and Development25Employee Relations26Financial Statements29Financial Analysis25Budgeting and Forecasting31
Business Administration
1.1 Introduction to Business271.2 Business Environment311.3 Business Operations231.4 Business Ethics and Corporate Social Responsibility222.1 Business Planning222.2 Management Principles262.3 Human Resource Management302.4 Financial Management293.1 Marketing Principles263.2 Sales Management263.3 Digital Marketing243.4 Customer Service244.1 Business Communication244.2 Information Management244.3 Technology in Business254.4 Business Research24
Digital Technologies
What is Digital Technology?22Types of Digital Technologies27Benefits and Challenges of Digital Technologies22Data Collection and Storage24Data Analysis Techniques29Data Security and Privacy28Digital Communication Tools25Effective Digital Communication31Collaboration Technologies26Digital Marketing Channels27Social Media Management22Digital Marketing Analytics25Artificial Intelligence and Machine Learning23Blockchain and Cryptocurrency28Virtual and Augmented Reality30
Financial Management
Introduction to Financial Management26Financial Statement Analysis28Budgeting and Forecasting26Investment Appraisal29Introduction to Financial Risk28Risk Management Techniques22Financial Crisis Management28Overview of Financial Markets23Financial Institutions26Financial Regulation28Accounting Principles and Standards23Financial Reporting26Auditing and Assurance25
Communication Skills
Introduction to Communication23Verbal and Nonverbal Communication29Active Listening25Barriers to Communication28Business Letter Writing29Email Communication25Report Writing22Presentation Skills27Building Relationships25Conflict Resolution27Teamwork and Collaboration26Customer Service23Social Media for Business22Video Conferencing25Online Collaboration Tools27Cybersecurity and Ethics27
Entrepreneurship
What is Entrepreneurship?27Types of Entrepreneurs25The Entrepreneurial Process28Market Research Methods25Customer Segmentation and Targeting28Opportunity Identification27Writing a Business Plan30Legal Structures for Businesses28Business Registration and Compliance27Marketing Strategies22Sales Techniques28Digital Marketing23Business Operations24Human Resource Management29Financial Management27Growth Strategies27Innovation and Entrepreneurship22Sustainability and Social Responsibility26
Marketing
Definition and Scope of Marketing27Marketing Environment29Consumer Behavior26Marketing Strategy Development23Marketing Mix23Marketing Budget and Control28Advertising and Promotion25Public Relations27Social Media Marketing26Customer Relationship Management (CRM) Systems23Customer Service and Support24Customer Segmentation and Targeting23Ethical Considerations in Marketing24Sustainable Marketing Practices29Corporate Social Responsibility24
Project Management
Introduction to Project Management25Project Life Cycle23Project Management Methodologies29Project Planning24Project Scheduling26Project Budgeting28Project Risk Management23Project Quality Management26Project Communication Management24Project Stakeholder Management25Project Team Management27Project Procurement Management25Project Monitoring and Control24Project Closure27Project Management Software25Project Management Templates23Project Management Metrics22Project Management Reporting23Project Management Case Studies23Project Management in Different Industries25Project Management for Small Businesses30Project Management for Non-Profit Organizations28Project Management for Government Projects26Project Management for International Projects24
Strategic Management
Definition and Importance of Strategic Management22Strategic Management Process25Levels of Strategy24Types of Strategies29Challenges and Trends in Strategic Management23External Environment Analysis24Internal Environment Analysis29Industry Analysis22Scenario Planning27Vision, Mission, and Values30Strategic Objectives24Strategy Options23Strategy Selection24Resource Allocation29Organizational Structure24Leadership and Motivation30Performance Measurement and Control28Performance Evaluation24Strategy Control26Continuous Improvement28
Customer Service
Definition and Importance of Customer Service25Principles of Customer Service27Types of Customers and Their Needs23Verbal and Nonverbal Communication25Active Listening and Questioning Techniques25Handling Complaints and Resolving Conflicts25Understanding Service Standards and Policies23Meeting and Exceeding Customer Expectations29Measuring and Evaluating Service Quality24Ethical Principles in Customer Service27Legal Responsibilities and Consumer Rights23Managing Ethical Dilemmas26Using Technology to Enhance Customer Interactions24Ethical Considerations in Technology-Based Customer Service24Emerging Trends in Customer Service Technology27
Human Resources Management
Recruitment Planning27Job Analysis and Description28Sourcing Candidates23Selection Process26Onboarding and Induction30Performance Planning29Performance Measurement27Performance Feedback29Performance Improvement Plans23Training Needs Analysis24Training Design and Delivery29Training Evaluation24Workplace Communication29Conflict Resolution21Employee Engagement23HRIS Overview26HRIS Implementation27HRIS Data Management27
Operations Management
Definition and Scope of Operations Management27Operations Management Functions28Operations Management Challenges22Developing Operations Strategies27Types of Operations Strategies22Implementing Operations Strategies25Operations Planning25Operations Control28Information Systems in Operations Management22Continuous Improvement Techniques28Process Analysis and Improvement25Quality Management22Environmental Sustainability27Social Sustainability30Sustainable Operations Management22
Sales and Negotiation
The Sales Process29Negotiation Skills31Ethics in Sales and Negotiation26Building Customer Relationships29Customer Segmentation and Targeting30Customer Service and Support22Value Proposition and Differentiation28Sales Pitches and Presentations23Objection Handling and Closing Techniques26Preparation and Planning29Negotiation Tactics and Strategies24Negotiation Outcomes and Evaluation25
Research Methods
Definition and Purpose of Research23Types of Research23Research Ethics and Integrity26Developing a Research Question25Sampling Techniques28Data Collection Methods31Quantitative Data Analysis22Qualitative Data Analysis25Interpreting Research Findings22Writing Research Reports27Presenting Research Findings27Disseminating Research22
Work Health and Safety
Definition and scope of WHS26Roles and responsibilities29Hazard identification and risk assessment26WHS management system requirements22WHS policies and procedures26WHS training and induction28Physical hazards27Chemical hazards22Biological hazards25Psychosocial hazards27Risk assessment and control22Emergency preparedness and response25Incident investigation and reporting24WHS monitoring and evaluation26WHS audits and inspections29Continuous improvement26
Economics
What is Economics?27Economic Systems28Economic Indicators25Demand and Supply26Consumer Behaviour25Production and Costs25Market Structures25National Income and Output24Inflation and Unemployment25Monetary and Fiscal Policy22International Trade25Economic Growth and Development25Environmental Economics28Labour Economics25Public Finance31